Refund policy

Return & Refund Policy

Last updated: October 6, 2026

At iKart.pk, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return in accordance with the policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in the same condition in which you received it.
Be in its original packaging.
Include all original tags, accessories, and components, where applicable.
Be accompanied by your order number or proof of purchase.

Items that do not meet these conditions may not be eligible for a return.

2. How to Request a Return

To request a return, please contact us at connectikart@gmail.com with your order number and the reason for your return.

Please do not send an item back before contacting us and receiving return instructions. Returns sent without prior approval may not be accepted.

Once your return request is approved, we will provide you with the necessary instructions for returning the item.

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact us at connectikart@gmail.com as soon as possible, preferably within 48 hours of delivery.

Please include your order number along with clear photos or videos of the item and its packaging. We will review the issue and, where applicable, arrange a replacement or refund.

4. Non-Returnable Items

Certain items may not be eligible for return, including:

Items that have been used, washed, damaged, or altered after delivery.
Items returned without their original packaging or accessories.
Items damaged due to misuse, improper handling, or normal wear and tear.
Sale or clearance items, unless they arrive damaged, defective, or incorrect.
Gift cards.
Any item specifically identified as non-returnable on its product page.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

5. Exchanges

We generally do not offer direct exchanges.

If you would like a different product, size, color, or variant, the fastest option is to request a return for the original item. Once the return is approved and processed, you may place a new order for the item you want.

6. Return Shipping

For returns due to a change of mind, incorrect selection, or personal preference, return shipping costs may be the responsibility of the customer.

If the item is damaged, defective, or incorrectly supplied by iKart.pk, we will review the case and may cover the applicable return shipping costs.

7. Refunds

Once we receive your returned item, it will be inspected.

After inspection, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed through the original payment method, where applicable. Refund processing time may vary depending on your payment provider or bank.

For Cash on Delivery (COD) orders, we may require your bank account or other suitable payment details to process an approved refund.

Please note that shipping charges may be non-refundable unless the return is due to an error on our part, such as receiving a damaged, defective, or incorrect item.

8. Refund Delays

If your refund has been approved but you have not received it within the expected processing period, please first check with your bank or payment provider.

If you still have not received your refund, contact us at:

Email: connectikart@gmail.com